“DSP’s make a huge difference in the lives of the people they support. It is hard for the customers to trust staff. Sometimes they lose staff so quickly. At times it is difficult to get our customers through medical procedures and such. Shar, as a DD Nurse is by our side every step of the way. Shar is amazing and acts with integrity. She is so kind, gentle, and has a heart of gold. She is great at problem-solving and figuring out a way to help. She helps to make sure the customers’ wishes regarding their medical care is what the customer wants, not what the staff wants or the doctor wants. She is a great advocate for the DD population. She never talks down to the customers or staff, and no question asked is a stupid question.